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Westermo to provide lifecycle services for data communications networks

Westermo global support services


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Westermo to provide lifecycle services for industrial data networks

Westermo has launched a range of pre-packaged service agreements that will help manufacturers, utilities, transportation and other industries to maintain, secure and improve data communications networks over their lifecycle. The increasing reliance on data communications to operate critical applications places greater emphasis on reliability and security. By utilising the extensive experience and expertise within Westermo, organisations will be able to improve network performance and maximise the availability of operations.

"Westermo has a deserved reputation for developing extremely reliable, energy efficient and secure industrial networking technology that is suitable for mission-critical applications," said Peter Ahlström, services product manager at Westermo. "The need for more robust and reliable data communications continues to grow, but achieving this requires more than just state-of-the-art products. It is also essential to have a reliable and accessible partner with the right expertise to support companies throughout the lifecycle of their networks."

Peter Ahlström, services product manager at Westermo

Extensive industry knowledge, including specific requirements and regulations, enables Westermo engineers to design, implement and manage network solutions for any mission-critical application, regardless of project size and complexity. Experienced domain experts will provide end-to-end solutions, ensuring networks are designed to provide the highest level of performance, security, reliability and scalability.

The service agreements, which can cover a specific installation, facility or geographic region, include comprehensive technical support, with prioritised fast response units available to diagnose issues and help minimise network downtime. To combat cyber threats, Westermo will identify network vulnerabilities and provide correctional actions. Continuous cybersecurity advisories are provided and a security incident response team is available to give immediate support, if required. Online and in-person certified training courses are designed to increase the efficiency of commissioning, maintenance and troubleshooting, and ultimately to enhance network performance and reliability.
"Many organisations lack the necessary in-house expertise to implement and maintain critical data networks.

Westermo has a wealth of experience, which enables us to provide essential advice on implementation, operation and maintenance," said Alice Frykberg, services and support manager at Westermo. "The new service agreements allow our customers to leverage our expertise, enabling them to reduce the complexity of network design and ensure continued high levels of availability and performance over the lifecycle of the network."

Alice Frykberg, services and support manager at Westermo

The service agreements are backed by extended warranties for Westermo hardware, which is designed and built to ensure a long lifecycle. This helps to maximise network availability, reduce total cost of ownership and improve sustainability through increased materials resource efficiency. Firmware updates improve the performance, functionality and security features of the Westermo WeOS operating system.

Complementing the new service agreements is the Westermo online service portal that supports improved asset management. Easy access to consolidated information about installed products helps to increase the efficiency of firmware updates and spare parts handling. The portal also provides notifications about security vulnerabilities before they become available to the public and new releases of firmware. This helps to maximise network performance and combat the growing threat of cyberattacks.

About Westermo Eltec GmbH

Westermo Eltec GmbH, headquartered in Mainz, Germany, offers digital networking and communication solutions for mobile applications in harsh environments. Since April 2021 Eltec has been part of Westermo – a business unit of the Swedish Ependion Group and a high-tech company specialized in data communication products for mission critical systems. As a technology driver, Westermo Eltec develops application-oriented system solutions based on innovative hardware and software for high-performance solutions around smart mobility and connectivity. The application focus is on rail and road transport. The product portfolio includes wireless access points, routers and gateways, modular computing platforms, and data loggers. Westermo Eltec is certified acc. to ISO 9001 and E1, and develops and manufactures according to CE quality standards. In addition, Eltec guarantees compliance with the (German) railway standard EN 50155 of its products and supports common industry standards in the certification process of its customers.

About Westermo

Westermo provides a full range of industrial data communication solutions for demanding applications in the transport, water and energy sectors. For more than 45 years, Westermo has been at the cutting edge of technological development, often pushing the boundaries of what is technically possible. Westermo has a local presence in more than 40 countries to provide the best possible support. Further information at www.westermo.com.


Daniela Linz
+49 6131 918 100